Heibij's Terms & Conditions —
Fully in English, in plain language

1 General Terms & Introduction

These Terms and Conditions ("Terms") govern the use of the Heibij platform and all services operated under it. By creating an account on Heibij, you are deemed to have read, understood, and fully accepted these Terms.

Heibij is an internationally licensed online betting and gaming platform. To use our services, you must meet the minimum age requirement and it must be legal to use such services in your area of residence.

This document is published in Bengali. In the event of any conflict with a translation in another language, the Bengali version shall prevail.

2 Account Registration & Personal Information

To create an account on Heibij, you must provide truthful and accurate information. Accounts created using false or misleading details may be suspended at any time.

• Single Account Policy: Each individual may only hold one account. Creating multiple accounts under the same identity is strictly prohibited.
• Identity verification (KYC): You may be required to submit a national ID, passport, or birth certificate before making a withdrawal or upon exceeding certain transaction limits.
• Password security: You are solely responsible for keeping your account password confidential. Do not share your password with anyone.
• Update Your Information: If your address, phone number, or email changes, please update your account accordingly. Heibij is not responsible for any issues arising from outdated information.

If we suspect that multiple accounts are being operated by the same person, all associated accounts will be investigated and any accumulated bonuses may be forfeited.

3 Age & Eligibility

You must be at least 18 years old to use Heibij. This is a legal requirement — no exceptions.

Age verification is carried out at registration and again before withdrawal. If a member is found to be a minor during verification, the account will be closed and any deposited funds will be returned through the appropriate legal process.

A note to parents and guardians — please keep your devices and passwords secure to prevent minors from accessing Heibij or similar platforms.

4 Deposits & Payment Methods

Deposits on Heibij can be made via bKash, Nagad, Rocket, and bank transfer. Please keep the following in mind before making a deposit:

• Minimum deposit: ৳500 (five hundred BDT).
• Maximum Deposit: The maximum amount per transaction is ৳5,00,000 (five lakh BDT). For larger amounts, please contact support.
• Processing Time: Mobile banking typically takes 1–5 minutes; bank transfers may take up to 30 minutes.
• From your own account only: Deposits from third-party accounts are not accepted. Any transaction found to be in violation of this policy will be cancelled.
• Heibij does not charge any platform fees: The payment provider's own fees may apply.

Once a deposit is complete, save your transaction ID — you'll need it if any issues arise.

5 Withdrawal Policy & Process

Your account must be fully verified before you can withdraw funds from Heibij. Withdrawals are not permitted on unverified accounts.

• Minimum Withdrawal: ৳500.
• Daily Limit: Varies by VIP tier — Bronze: ৳50,000, Silver: ৳1,00,000, Gold+: higher limits apply.
• Processing Time: Typically within 5–30 minutes, and no longer than 24 hours.
• Refund to Original Method: Withdrawals will be processed via the same method used for the original deposit.
• Withdrawing from Bonus: Bonus balances cannot be withdrawn before the wagering requirements have been met.

6 Bonus & Promotion Terms

Heibij offers a range of bonuses — welcome bonuses, reload bonuses, cashback, and free bets. Each bonus comes with its own terms and conditions that must be met.

• Wagering Requirement: A specified wagering amount must be met to convert bonus balance into cash (typically x10 to x20).
• Validity: Each bonus has a set expiry period. Any unused bonus will be cancelled once it expires.
• One welcome bonus per account: Claiming welcome bonuses across multiple accounts from the same device, IP address, or household is not permitted.
• Reasons for Bonus Cancellation: Bonuses may be cancelled in cases of fraudulent activity, rule violations, or the provision of false information.
• Cashback Exceptions: Heibij's cashback bonus has no wagering requirement — you can withdraw it directly.

Heibij reserves the right to modify, suspend, or cancel any promotion at any time. However, bonuses that have already been activated will continue to apply under the terms in effect at the time of activation.

7 Betting Rules & Settlement

Before placing bets on Heibij, it's important to understand how bets are settled and what happens in special circumstances.

• Bet acceptance: Once you receive a confirmation message after placing a bet, the bet has been accepted. If there is a risk of duplicate bets due to an unstable network connection, please contact support.
• Match Cancelled: If a match is fully cancelled, the stake for that bet will be refunded.
• Match Abandoned: If a match does not resume within the specified timeframe, the bet will be considered void.
• Incorrect Odds: Heibij reserves the right to void any bets placed at odds that are clearly incorrect or abnormal.
• Disputing a result: In the event of any dispute regarding a result, the official source (such as the International Cricket Council) will take precedence.

If one selection in an Accumulator or Combo bet is voided, the remaining selections are used to recalculate the bet.

8 Prohibited Activities & Fraud

Heibij is committed to maintaining a fair and secure environment. The following activities are strictly prohibited and may result in account closure and forfeiture of funds:

• Operating multiple accounts under the same identity.
• Using system manipulation or software to exploit bonus benefits.
• Betting using match-fixing or insider information.
• Accessing or using another person's account.
• Money laundering or use of funds from illegal sources.
• Attempting to hack or manipulate Heibij's systems.

9 Account Closure & Suspension

A Heibij account can be closed in two ways — at the member's own request or by Heibij.

Closed at member's request: You may request to close your account at any time. Please withdraw any available balance before closure. Any bonus balance remaining at the time of closure will be automatically forfeited.

Closed by Heibij: Heibij may close any account due to rule violations, fraud, age misrepresentation, or other serious reasons. In such cases, the reason will be communicated and any legitimate balance will be returned.

Self-Exclusion: As part of responsible gaming, you can take a temporary break from 24 hours up to 6 months. For more details, Responsible Play Visit the page.

10 Limitation of Liability

Heibij strives to provide the highest quality of service, but liability is limited in certain situations:

• Losses resulting from internet outages or technical issues.
• Delays or errors on the part of third-party payment providers.
• Losses resulting from a member leaving their password or account details unsecured.
• Losses arising from the use of an account by a person below the legal gambling age.

Heibij is not liable under any circumstances for indirect or consequential losses. The maximum liability is limited to the value of the transaction in question.

11 Right to Amend Terms & Contact Information

Heibij reserves the right to update these Terms & Conditions at any time. For significant changes, at least 7 days' prior notice will be provided via email or on the platform. Minor changes may take effect without prior notice.

If any term is unclear or you have questions, please contact our support team. We're available in English and ready to help at a time that suits you.

These Terms & Conditions were last updated on 1 July 2026. Previous versions are available upon request.