Your Privacy Is Our Responsibility

Heibij's Privacy Policy
Your Data, Your Control

This page clearly explains how information you provide on Heibij is collected, stored, and used — no legal jargon, just plain and simple language. Everything you need to know, all in one place.

Last Updated: 1 July 2026

Heibij Data Protection

Your personal information is protected with the highest level of encryption.

256
Bit SSL
0
Third-Party Sale
24/7
Security Monitoring

Strong Encryption

All your data on Heibij is protected with 256-bit SSL encryption. Bank-grade security technology is used.

Top-Level Security

No Data Selling

Heibij never sells your personal information to third parties. Your data is used solely to serve you.

100% Secure

Your Control

You can update, correct, or request deletion of your information at any time from your account settings.

Full Control

Minimal Data Collection

Heibij only collects information that is strictly necessary. No unnecessary personal data is ever requested.

Data Minimization

Data Retention Limits

After an account is closed, no additional data is retained beyond legal obligations — all remaining information is automatically deleted after the specified period.

Limited Retention

Ad Opt-Out

If you no longer wish to receive marketing emails or notifications from Heibij, you can turn them off in your settings at any time.

Your Preferences

1 Introduction & Scope of This Policy

Welcome to Heibij. This Privacy Policy ("Policy") explains how the Heibij platform collects, uses, stores, and protects your personal information. This Policy applies whenever you use Heibij's website, mobile app, or any of our services.

Privacy is not just a legal obligation for us — it is a fundamental commitment to our members. Heibij believes your data belongs to you, and keeping it safe is our responsibility.

In brief: Heibij never sells your data, does not share it with third parties without your consent, and keeps it secured with the highest-grade encryption technology.

This policy applies to anyone who uses Heibij's services — whether a registered member or not. Additional rules apply specifically to members.


2 What Information We Collect

Heibij collects information from you in several ways. The table below outlines the types of data collected and the purposes for which they are used:

Data Type When Collected Purpose
Name, email, phone At Registration Account Registration & Contact
National ID / Passport During KYC Verification Age & Identity Verification
Payment Information (Mobile Number) During Deposit / Withdrawal Processing Transactions
IP address, device information On every login Security & Fraud Prevention
Betting History When Placing a Bet Service Improvement & Resolution
Cookies & Browsing Data While Using the Platform Personalizing Your Experience

Beyond the information listed above, Heibij does not collect any additional sensitive data such as religion, political views, or health information.


3 How Your Information Is Used

Heibij uses your information only for the specific purposes it was collected for — never beyond that.

  • Account Management: To manage all registration, login, and account-related activities.
  • Payment Process: To process deposits and withdrawals safely.
  • Ensuring Security: To prevent fraudulent activity, money laundering, and unauthorized access.
  • Service Improvement: To analyze usage patterns and improve the platform.
  • Customer Support: To assist you with any questions or issues you may have.
  • Compliance with Legal Obligations: To retain specific information as required by licensing authorities or for legal compliance.
  • Personalized Offers: To send you relevant bonuses and promotions based on your preferences (where consent has been given).

Heibij never sells your data to advertisers. Marketing communications are only sent when you have given explicit consent.


4 Data Sharing & Disclosure Policy

Heibij shares your information in very limited circumstances. Your data is not shared except in the following situations:

  • Payment Providers: bKash, Nagad, Rocket — only the information necessary to process transactions is shared with these providers.
  • Legal Obligations: In response to a court order, a request from a licensing authority, or a lawful request from a law enforcement agency.
  • Fraud Prevention: With industry-level fraud prevention agencies — only the minimum necessary data is shared.
  • Business Changes: In the event of a change in Heibij's ownership — though any new owner will be bound by this same Privacy Policy.
Never: Heibij does not sell or rent your information to advertising companies, data brokers, or any other third parties.

Before sharing your data with any third party, a Data Protection Agreement (DPA) is signed with that party to keep your information secure.


5 Cookies & Tracking Technologies

Heibij uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience.

  • Essential Cookies: To maintain login sessions and ensure platform security — these cannot be disabled.
  • Functional Cookies: To remember your language preferences and settings.
  • Analytics Cookies: To understand which parts of the platform are used most — not personally identifiable.
  • Marketing Cookies: Used to show you relevant ads — you can turn this off at any time.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause some features on Heibij to stop working.


6 Data Protection Methods & Technology

Heibij uses industry-leading technology to protect your data — and that's not just a claim. It is verified through independent security audits every year.

  • 256-bit SSL/TLS Encryption: All data transfers on the website and app are encrypted.
  • Database Encryption: Stored data is also kept in encrypted form.
  • Two-Factor Authentication (2FA): An extra layer of security when accessing your account.
  • Firewall & DDoS Protection: Protection against unauthorized access and attacks.
  • 24/7 Security Monitoring: Suspicious activity is detected in real time.
  • Regular Security Audits: Third-party penetration testing conducted twice a year.
In the event of a data breach: In the event of a data security breach that puts your information at risk, Heibij will notify affected members by email within 72 hours.

7 Your Privacy Rights

As a Heibij member, you have certain fundamental rights over your own data. Here's what you should know:

Right to Access

You have the right to know what information Heibij holds about you.

Right to Rectification

You can request that any incorrect or outdated information be corrected.

Right to Erasure

You can request that your data be deleted, except where retention is required by law.

Right to Restrict Processing

You can request that processing of your data be restricted for specific purposes.

Right to Data Portability

You can request a copy of your data in a standard, portable format.

Right to Object

You can object to your information being used for marketing or profiling purposes.

To exercise any of these rights, email us at support@heibij.com. We typically respond within 30 days.


8 Data Retention Period

Heibij does not retain your information indefinitely. Each type of data has a defined retention period:

  • Account Information: For as long as your account is active. 5 years after account closure (as required by law).
  • Transaction history: 7 years — to comply with financial regulations.
  • KYC Documents: 5 years after account closure.
  • Cookie Data: Up to 1 year.
  • Customer support conversations: 2 years.

Once the defined retention period ends, data is securely deleted or anonymized.


9 Protection of Minors' Privacy

Heibij is strictly for users aged 18 and above. Collecting data from minors or providing them with services is against Heibij's policy.

If we become aware that we hold personal information belonging to a minor, it will be deleted immediately and the associated account will be closed.

A note for parents — if your child has created a Heibij account, whether by mistake or intentionally, please contact us at support@heibij.com. We will act promptly.


10 Changes to Privacy Policy

Heibij may update this Privacy Policy as needed. For any significant changes, you will be notified in advance via your registered email.

You can always check the "Last Updated" date at the top of this page to see when the policy was last changed. Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms.


11 Contact & Complaints

For any privacy-related questions, requests, or complaints, please reach out to our dedicated Privacy Team:

Privacy Email: privacy@heibij.com
General Support: support@heibij.com
Live Chat: Chat button at the bottom right of the platform

Privacy requests submitted by email are typically responded to within 7 business days. Complex requests may take up to 30 days.

FAQs

This is a completely valid concern. At Heibij, all your data is protected with 256-bit SSL encryption — the same technology used by major banks and financial institutions. Your national ID image is stored in encrypted form on secured servers and is only accessed for KYC verification. For payment details, only the last few digits of your mobile number are stored — full account information is never retained. Heibij's systems undergo third-party security audits twice a year and are monitored 24/7. In short — no system is entirely risk-free, but Heibij takes every possible measure to keep your data safe.

Heibij is built primarily with Bangladeshi users in mind, so the default interface language is Bangla. English is also supported on the platform. To switch languages, log in to your account and look for the language option in your profile settings or at the bottom of the page. You can choose between Bangla and English — the change takes effect instantly and is remembered until your next login. The same steps apply in the mobile app. If the language doesn't change for any reason, our support team will be happy to help.

Join a Safe & Trusted Platform

Your data is secure, your transactions are safe, and your privacy is fully respected at Heibij. Create an account today.

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